Utilizing Emotional Intelligence at Work

Document created by 1050210 on Oct 23, 2014Last modified by 1050210 on Oct 23, 2014
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Published Date: 01/13/2014


Emotional intelligence (EI) describes a person’s ability to control his or her own emotions and recognize and understand the emotions of others. EI also reveals how people react to others’ emotions and how they manage their various relationships.


Employees who have high EI are integral to a workplace because they have strong interpersonal skills and possess helpful qualities, such as diffusing conflicts productively, empathizing with their coworkers and staying calm through challenging situations. They are also considered good listeners who take criticism well. All of these qualities make for productive managers, inspiring leaders and thoughtful decision makers.


The personal characteristics found in people with high EI are sought after in the business world. As an employer, you don’t have to hire new staff members or terminate those who lack consideration, tactfulness, grace, etc. You can help employees improve their EI through continuous coaching and feedback.


Use the tactics below to encourage your employees to manage how they handle their emotions in the workplace:


Develop strong relationships


Everyone at your organization can potentially provide you with a mutually beneficial friendship. Establish relationships on being supportive and helpful to each other’s work responsibilities. Friendships based on gossip or fear will not increase EI. Good workplace relationships help create a more positive work environment for all parties.


Check your attitude


People with a high EI control their emotions instead of having their emotions control them. Make an effort to recognize that your individual emotions affect how you act and how others react to you. Draft a running list of emotions and actions that are appropriate for work and ones that are inappropriate. Revisit this list when you feel your emotions taking over.


Be valuable instead of right


Influencing coworkers positively is a common goal among those with a high EI. Being right all the time might boost your ego, but it does not exclusively demonstrate your capabilities. Show that you are valuable and productive by the assistance you offer and the tasks you complete. Your actions will display your worth to your employer more than your desire to always be right will.


For more information about emotional intelligence and how it can be impactful at work, attend our 2014 HR Management Conference. Diana Newton will discuss the topic in her presentation, How Emotional Intelligence Makes a Difference at Work. Additional subjects that speakers will cover include eliminating organizational inefficiency, planning for leadership transitions, affecting productivity and morale positively, working in a multicultural world, future proofing technology, and more.