Published Date: 04/28/2014
By Doug Blizzard
CAI's Advice & Resolution Team receives more than 9,000 calls and emails a year from members about a range of compliance, operational and strategic HR issues. Our goal is to help you get to a practical resolution that you feel confident to implement. We do this by getting to know you and your business and then meeting you where you are, helping devise a unique solution that will work at your company. We listen intently, assess the situation, coach, role play and even push back as necessary. We will also follow-up as appropriate to help you to ensure success. When necessary we bring in other CAI experts to assist. At other times we can contact government agencies and/or other experts for interpretation. We want you to leave every call with a clear plan for the next steps.
Starting in May, and recurring a few times each year, we will send a short, two-question survey to people who called or emailed our Advice and Resolution team during the previous month. This survey will take less than a minute to complete and will provide us with valuable insight as to how effective we are at helping you get to practical solutions and problem resolution.
Thank you in advance for helping us to help make your organization better! If you have any questions, please don’t hesitate to contact me at firstname.lastname@example.org or 919‑713‑5244; or simply contact any member of the Advice & Resolution Team at 919‑878‑9222 or 336‑668‑7746.