CAI Staff Blogs

1047439
During a discussion about providing feedback to people, participants in our Becoming the Totally Responsible Person course began sharing how they were taught to use the sandwich method.  That, of course, means "sandwiching" someone's need for improvement between two compliments.  While many people agreed that they had also been encouraged to use… (Show more)
in Heard in the Classroom
1047439
A common theme flows through our managerial courses here at CAI.  It is the importance of feedback - both giving and receiving it.  As we like to say, feedback is what sustains great performance and feedback is also what allows us to make course corrections to our performance.  We refer to our ever-popular BIT model to demonstrate how to provide… (Show more)
in Heard in the Classroom