Tell One, or Tell All?

Blog Post created by 1047439 on Aug 29, 2016

One of our classroom participants recently relayed a story about her supervisor's managerial style.  She said that whenever one of the staff members made an error or a mis-step, the manager would call everyone together and remind them of the policy or rule, but was not in the habit of talking directly with the offending invididual.  She went on to say that she favored that approach because no one was singled out or felt bad for making an error or getting to work late. 


There was a hesitation in the room when I asked how others felt about that.  Most people took exactly the opposite view; they value a manager who will speak directly to the person involved in a respectful way, but not take the entire staff to task.  Several felt that calling the whole group together and reprimanding them was demoralizing.  Professionals expect the manager to be a person of courage and to have what it takes to speak directly to the one who needs to hear the message.


It is not always easy to receive feedback for improvement, but think about how much you have learned in life by getting  it.  Chances are, you learned how to read, ride a bike, drive a car, play music, cook, swim, play golf, and a multitude of other skills by receiving feedback on how you were doing.  Feedback is truly a gift.  So, be an effective manager and provide it to the employees who need it.